Privacy Policy

For U.S. Customers:

Our Commitment to Privacy

PACCAR Financial Corp and PACCAR Financial Limited (herein referred to as “PFC”) are committed to maintaining the confidentiality, integrity and security of personal information about our current and prospective customers. We want you to know how we protect this information and use it to service your account. You do not have to contact us to benefit from PFC’s privacy protections; they apply automatically to all of our customers.

We hope you will take a moment to review the full PRIVACY POLICY of PFC. Any change to this policy will be immediately posted to this website and an effective date will always be displayed.

The privacy policies of PFC Investments and the PFC Funds are reviewed annually. Our printed and online notices are then updated to reflect any material changes.

PRIVACY POLICY

EFFECTIVE DATE: September, 2008.

How and Why We Obtain Personal Information

PFC takes great care to protect your personal information and when we use it, we do so with respect for your privacy. We may use personal information about you to service and maintain your account; process transactions in your account; respond to inquiries from you; develop, offer, and deliver products and services; or to fulfill legal and regulatory requirements. PFC may collect public and non-public personal information about you from any of the following sources:

  • You on applications or forms (for example, name, address, Social Security number, birth date, assets and income)
  • Transactional activity in your account (for example, payment transactions, online usage, and balances)
  • Other interactions with PFC (for example, discussions with our customer service staff or information you enter into our Web sites)
  • Information services and consumer reporting agencies (for example, to verify your identity, to assess your credit-worthiness or to better understand your product and service needs)
  • You regarding your preferences (for example, your choice of automatic notifications)

How We Protect Your Information

PFC considers the protection of sensitive information to be a foundation of customer trust and a sound business practice. We employ physical, electronic and procedural controls and we regularly adapt these controls to respond to changing requirements and advances in technology.

Within PFC, we restrict access to personal information to those who require it to provide products and services to you. We may share the personal information that we collect with the following entities:

  • PACCAR, Inc subsidiaries, (for example Kenworth Truck Company, Peterbilt Motors Company, and PACCAR Parts)
  • Unaffiliated service providers (for example, printing and mailing companies, and other entities who may provide services at PFC's direction)
  • Government agencies, other regulatory bodies and law enforcement officials (for example, for tax purposes or for reporting suspicious transactions)
  • Other organizations, with your consent or as directed by your representative (for example, if you use PFC as a financial reference in applying for credit with another institution), or as permitted or required by law (for example, for fraud prevention)
  • As described below, in circumstances that apply only to certain subsets of PFC customers

PFC does not share personal information about our customers with unaffiliated third parties for use in marketing their products and services.

Privacy Online

Privacy, security and service in our online operations are just as critical as in the rest of our business. PFC employs all of the safeguards described previously, along with the following Internet-specific practices.

We use firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect PFC accounts and systems from unauthorized access. We may also place cookies and similar files on your hard drive for purposes such as security, to facilitate site navigation, and to personalize your experience on our site. Our cookies do not identify you by name as an individual or by account number.

When you visit PFC’s Internet sites, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Web sites. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online advertising campaigns or analyze visitor activity on our Web sites. We may permit these service providers to use cookies and other technologies, such as Web beacons or pixel tags, to perform these services for PFC. We do not share personally identifiable information about our customers with these third party service providers, and these service providers do not collect such information on our behalf.

Your Connection to PFC

You may interact with us in various ways, and when you do, we may exchange information with other parties in addition to those described above. For example, if you conduct business with PFC through your Kenworth or Peterbilt dealership, we may exchange the information we collect with them.

If you interact with PACCAR Financial directly as loan, lease, or insurance customer (including joint account holders), we may exchange information about you with our affiliates to offer products and services, only as permitted by law.

If you are a former customer, these policies also apply to you; we treat your information with the same care as we do information about current customers.

For your convenience, PFC offers several options for accessing and, if necessary, correcting your account information. You can review your information independently through our Internet services. You may also e-mail, write or call us with your request for information. You may correct your information by calling the Area Office that services your account. Contact information is available in the Customer Service section of this Web site, or by navigating to http://www.paccarfinancial.com/Pages/Help/Customer/CustomerService.aspx

Changes to the Online Practices PRIVACY POLICY.

If we make changes to our PRIVACY POLICY, or make any material changes to our online services, we will revise our PRIVACY POLICY to reflect such changes and revise the policy's effective date.

 

For Canadian Customers:

Our Commitment to Privacy

PACCAR Financial Corp and PACCAR Financial Services Ltd. (herein referred to as “PFS”) are committed to maintaining the confidentiality, integrity and security of personal information about our current and prospective customers. We are want you to know how we protect this information and use it to service your account. You do not have to contact us to benefit from PFS’s privacy protections; they apply automatically to all of our customers.

We hope you will take a moment to review the full PRIVACY POLICY of PFS. Any change to this policy will be immediately posted to this website and an effective date will always be displayed.

PRIVACY POLICY

EFFECTIVE DATE: September, 2008.

Types of Personal Information We Collect

PFS may collect public and non-public personal information about you from any of the following sources:

  • You on applications or forms (for example, name, address, Social Security number, birth date, assets and income)
  • Transactional activity in your account (for example, payment transactions, online usage, and balances)
  • Other interactions with PFS (for example, discussions with our customer service staff or information you enter into our Web sites)
  • Information services and consumer reporting agencies (for example, to verify your identity, to assess your credit-worthiness or to better understand your product and service needs)
  • You regarding your preferences (for example, your choice of automatic notifications)

How We Use Your Personal Information

PFS may use personal information about you to service and maintain your account; to process transactions in your account; to respond to inquiries from you; to develop, offer, and deliver products and services; or to fulfill legal and regulatory requirements.

How We Protect Your Information

PFS considers the protection of sensitive information to be a foundation of customer trust and a sound business practice. We employ physical, electronic and procedural controls and we regularly adapt these controls to respond to changing requirements and advances in technology.

Within PFS, we restrict access to personal information to those who require it to provide products and services to you.

How We Share Your Personal Information

We may share the personal information that we collect with the following entities:

  • PACCAR, Inc subsidiaries, (for example Kenworth Truck Company, Peterbilt Motors Company, and PACCAR Parts)
  • Unaffiliated service providers (for example, printing and mailing companies, and other entities who may provide services at PFS's direction)
  • Government agencies, other regulatory bodies and law enforcement officials (for example, for tax purposes or for reporting suspicious transactions)
  • Other organizations, with your consent or as directed by your representative (for example, if you use PFS as a financial reference in applying for credit with another institution), or as permitted or required by law (for example, for fraud prevention)
  • We may provide personal information that you provide to us through this web site to the financial institution(s) you designate, to the extent that such disclosure is directly related to and necessary for the proper application of the rules of the Canadian Payments Association.
  • As described below, in circumstances that apply only to certain subsets of PFS customers

PFS does not share personal information about our customers with unaffiliated third parties for use in marketing their products and services.

Privacy Online

Privacy, security and service in our online operations are just as critical as in the rest of our business. PFS employs all of the safeguards described previously, along with the following Internet-specific practices.

We use firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect PFS accounts and systems from unauthorized access. We may also place cookies and similar files on your hard drive for purposes such as security, to facilitate site navigation, and to personalize your experience on our site. Our cookies do not identify you by name as an individual or by account number.

When you visit PFS’s Internet sites, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Web sites. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online advertising campaigns or analyze visitor activity on our Web sites. We may permit these service providers to use cookies and other technologies, such as Web beacons or pixel tags, to perform these services for PFS. We do not share personally identifiable information about our customers with these third party service providers, and these service providers do not collect such information on our behalf.

Your Connection to PFS

You may interact with us in various ways, and when you do, we may exchange information with other parties in addition to those described above. For example, if you conduct business with PFS through your Kenworth or Peterbilt dealership, we may exchange the information we collect with them.

If you interact with PACCAR Financial directly as loan, lease, or insurance customer (including joint account holders), we may exchange information about you with our affiliates to offer products and services, only as permitted by law.

If you are a former customer, these policies also apply to you; we treat your information with the same care as we do information about current customers.

For your convenience, PFS offers several options for accessing and, if necessary, correcting your account information. You can review your information independently through our Internet services. You may also e-mail, write or call us with your request for information. You may correct your information by calling the Area Office that services your account. Contact information is available in the Customer Service section of this Web site, or by navigating to http://www.paccarfinancial.com/Pages/Help/Customer/CustomerService.aspx

Changes to the Online Practices PRIVACY POLICY.

 If we make changes to our PRIVACY POLICY, or make any material changes to our online services, we will revise our PRIVACY POLICY to reflect such changes and revise the policy's effective date.

Consent

By your agreement to the TERMS OF USE for the Services we are providing to you, we obtain your consent for personal information collection, protection, use, sharing, and retention as described herein. Subject to legal and contractual restrictions, you may withdraw your consent at any time after your account has been opened with reasonable notice. If you refuse or withdraw your consent for any purpose required to provide our Services to you, we will no longer be able to provide them.